A: Our customer service team is always happy to help. You can reach us by email at inquiry@lukiko.com or by phone at +255 785 299 220. Our team is available to assist you Monday through Friday from 9 a.m. to 5pm EST.
    A: Please contact our customer service team to initiate a warranty claim. You will need to provide us with your order number, a description of the problem, and any relevant photos or videos. Our team will assess the claim and provide further instructions on how to proceed.
    A: Once your order has been shipped, you will receive a tracking number that you can use to track your package. You can also log into your Lukiko.com account to view the status of your order and track your package.
    A: Delivery times vary depending on your location and the shipping method selected. Please refer to our shipping policy for more information.
    A: You can check the status of your order by logging into your Lukiko.com account and viewing your order history.
    A: We accept a variety of payment methods, including credit and debit cards, Mpesa, Tigo Pesa, Airtel Money, Halo Pesa, and bank transfers.
    A: Returns and exchanges are processed within 5-8 business days after we have received the item.
    A: Our return policy is designed to ensure your satisfaction with every purchase from Lukiko.com. If you receive a defective or damaged item, please contact our customer service team within 3 days of receiving your order, and we will work with you to resolve the issue. Some items, such as cosmetics, are not eligible for return. Please refer to our full return policy for more information https://lukiko.com/refund-policy
    A: Yes, you can track your order by logging into your Lukiko.com account and viewing your order history. You will also receive updates on the status of your order via email.
    Placing an order on Lukiko.com is simple and easy. Simply browse through our wide selection of products, add the items you wish to purchase to your shopping cart, and proceed to checkout. You will be prompted to enter your shipping and payment information, and then you can submit your order.