Frequently Asked Questions

Q: How can I place an order on

A: Placing an order on is simple and easy. Simply browse through our wide selection of products, add the items you wish to purchase to your shopping cart, and proceed to checkout. You will be prompted to enter your shipping and payment information, and then you can submit your order.

Q: Can I track my order?

A: Yes, you can track your order by logging into your account and viewing your order history. You will also receive updates on the status of your order via email.

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be changed or cancelled.

Q: What is your return policy?

A: Our return policy is designed to ensure your satisfaction with every purchase from If you receive a defective or damaged item, please contact our customer service team within 3 days of receiving your order, and we will work with you to resolve the issue. Some items, such as cosmetics, are not eligible for return. Please refer to our full return policy for more information .

Q: How long does it take to process a return or exchange?

A: Returns and exchanges are processed within 5-8 business days after we have received the item.

Q: How can I pay for my order?

A: We accept a variety of payment methods, including credit and debit cards, Mpesa, Tigo Pesa, Airtel Money, Halo Pesa, and bank transfers.

Q: How can I check the status of my order?

A: You can check the status of your order by logging into your account and viewing your order history.

Q: How long does it take for my order to be delivered?

A: Delivery times vary depending on your location and the shipping method selected. Please refer to our shipping policy for more information.

Q: How can I track my package?

A: Once your order has been shipped, you will receive a tracking number that you can use to track your package. You can also log into your account to view the status of your order and track your package.

Q: How do I make a warranty claim?

A: Please contact our customer service team to initiate a warranty claim. You will need to provide us with your order number, a description of the problem, and any relevant photos or videos. Our team will assess the claim and provide further instructions on how to proceed.

Q: How can I contact customer service?

A: Our customer service team is always happy to help. You can reach us by email at [email protected] or by phone at +255  785 299 220. Our team is available to assist you Monday through Friday from 9am to 5pm EST.

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