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At Lukiko, we understand the importance of receiving your orders in a timely and efficient manner. That’s why we strive to provide our customers with the best shipping options and experience possible.
- Shipping Options: Lukiko offers standard and express shipping options for our customers. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. The shipping option selected at checkout will determine the estimated delivery time.
- Shipping Fees: Shipping fees are based on the total weight of your order and the shipping method chosen at checkout. Customers can view the estimated shipping cost before finalizing their order.
- Shipping Restrictions: Please note that there may be certain restrictions on the shipment of certain products to certain locations. These restrictions are based on local laws and regulations. Customers will be informed of any shipping restrictions during the checkout process.
- Tracking Your Order: Customers will receive a tracking number once their order has been shipped. This tracking number can be used to track the progress of your order and estimate the delivery date.
- Shipping Delays: Lukiko is not responsible for any shipping delays caused by natural disasters, inclement weather, or any other unpredictable events.
- International Shipping: Lukiko currently ships to select countries worldwide. International customers will be responsible for any import duties, taxes, and other fees associated with their order.
- Free Shipping: Lukiko offers free standard shipping on orders over Tzs.200,000.
- Returns and Exchanges: For information on our return and exchange policy, please refer to our Return Policy.
If you have any questions or concerns about your order’s shipping, please contact our customer service team. We are happy to assist you in any way we can.
Return and Refund Policy
At Lukiko Online Mall, we strive to ensure customer satisfaction with every purchase made on our website, lukiko.com.
- If you receive a product that is defective or damaged, please inform our customer service team within 3 days of receiving your order by contacting us at [email protected] or by calling us at +255 785 299 220. We will do our best to handle your inquiry as quickly as possible.
- Please note that certain items such as perfumes, makeup, and personal care products are not eligible for returns. Additionally, in order for a return to be processed, all products must be returned in their original packaging and in unused condition.
- In the event that a customer requests a return for a non-defective item, they will be responsible for an additional delivery charge of Tzs. 10,000.
- If the returned item is an electronic device, it will be sent to our maintenance team for inspection. We will contact you regarding the exchange, which typically takes 5-9 business days.
- All accessories must be included in the returned package or the exchange will be terminated. You will receive an automated message with the full refund amount once we have processed your return.
- Refunds for cash on delivery orders will be processed via money transfer companies. Please allow 5-8 business days for the refund to be processed and for any replacement orders to be delivered.
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